Add Gift Aid at no extra cost

Gift Aid won't cost you anything extra, as a registered charity we can claim an extra 25p for every £1 you spend - giving us more money to help save endangered wildlife around the world.

I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference. Gift Aid can only be claimed on donations for you and members of your family that visit Chester Zoo.

We can't wait to welcome you to the zoo!

Please pre-book your tickets to the zoo online in advance. See you soon!

Advance Booking

We can't wait to welcome you back to the zoo! 

At the moment you’ll need to book tickets to the zoo online in advance to visit. This way we can strictly limit the number of people at the zoo each day and we’ll be able to keep you safe. Please don’t try to visit the zoo without a valid booking confirmation as we won’t be able to let you in.

The time slot for your booking shows the earliest time that you can arrive at the zoo. You can arrive any time after this, up to an hour before the zoo closes. 

When would you like to come?

Select tickets





A few terms & conditions

All visitors will be required to produce a valid booking confirmation for the date of the visit to gain admission to the zoo.

Tickets will not be available on the day and members and those with prepaid, open dated tickets will also need to let us know that they are visiting by booking a place online. Members will need to bring their booking confirmation letter AND their membership cards to gain access to the zoo. 

You can book up to 6 member tickets per visit. Please don't visit the zoo in a group of more than 6, or two households. 

For all of the latest safety information related to your visit to the zoo please take a look at our Visitor Charter

We really appreciate your help in keeping everyone safe. 

For our usual Terms and Conditions click  here.


Risk Assessment



Each person taking part in an Experience must complete a Risk Acknowledgement and Disclaimer form to confirm their booking which will be included in your email confirmation. This must be completed at least 3 days before the experience is due to take place. Should the person participating in the experience have any Visual/Hearing/Mobility Impairment or have any Learning Difficulties/Disabilities please call us on 01244 380280.


If you have any special dietary requirements or allegeries please ensure you complete the form that will be included in your confirmation email. Please complete this form at least 2 days before you are due to visit. For any further information please call us on 01244 380280.