Sorry, there’s been a problem with your order.

Please do not press refresh or try to make another order as payment may have been taken.

If payment has been taken you will receive email confirmation. (Remember to check the spam folder too).

Please contact Chester Zoo on 01244 389406 between the hours of 9-5pm Monday – Thursday and 8-5pm Friday – Sunday quoting the merchant reference number on the email and we will sort everything out for you.

Alternatively you can email us on using ORDER ERROR as your SUBJECT: Please include your order number in the body of your message.